1. Scope
This policy applies to this website and communications operated by BackupFlow. The BackupFlow WordPress plugin runs inside your own WordPress installation; information stored in your website is generally controlled by you and your hosting provider.
2. Information you provide
We may receive information that you submit directly, such as your name, email address, support message, diagnostic details, or other information included in a request.
- Contact and support details
- Information you voluntarily include in correspondence
- Technical details needed to investigate a reported issue
3. Website usage information
Our hosting, security, or analytics systems may process standard technical information such as IP address, browser type, device type, referring page, requested URLs, and timestamps. We use this information to operate, secure, and improve the website.
4. Cookies and local preferences
The website may use essential cookies or local browser storage for preferences such as colour mode and selected language. The language system uses static translations and does not send page content to Google Translate, another translation API, or browser translation services.
5. Plugin and backup data
BackupFlow can create archives containing website files and database information. These archives remain under the control of the WordPress administrator and the selected storage provider. Do not send backup archives to us unless requested through a secure support process.
- Review who can access local and remote archives
- Use secure credentials for FTP and cloud storage
- Remove sensitive diagnostic files when they are no longer needed
6. How we use information
We use information to provide the website, answer support requests, maintain security, improve documentation and product quality, meet legal obligations, and prevent misuse.
7. Sharing and service providers
We may use hosting, email, security, analytics, or support service providers that process information on our behalf. We do not sell personal information. We may disclose information when legally required or necessary to protect rights, users, and systems.
8. Retention and security
We retain information only for as long as reasonably necessary for the purpose collected, legal compliance, dispute handling, or security. No method of storage or transmission is completely secure, but we apply reasonable administrative and technical measures.
9. Your choices and rights
Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing. Contact hello@backupflow.cloud to submit a privacy request. We may need to verify your identity before acting.
10. International processing
Service providers may process information in countries other than your own. Where required, we use appropriate safeguards for international data transfers.
11. Children
The website and plugin are not directed to children, and we do not knowingly collect personal information from children through the website.
12. Changes and contact
We may update this policy to reflect product, legal, or operational changes. The updated date will be shown above. Questions can be sent to hello@backupflow.cloud.